FAQ

VIP Airport Services are tailored for those who desire a more refined and efficient airport experience. This includes business executives, celebrities, diplomats, high-net-worth individuals, or anyone who prefers privacy and luxury in their travels; as well as non-experienced travelers; - families with kids; - passengers with disabilities. Our services are designed to cater to each client's unique needs, ensuring a personalized and stress-free journey.

Booking VIP Airport Services is straightforward and can be done directly through our website, where you'll find a user-friendly booking platform. Our team can assist with any inquiries and ensure your booking meets all your travel requirements.

Our VIP Airport Services are available at a wide range of major international airports across the globe. For a comprehensive list of participating airports, please visit All Airports . We constantly expand our network to include more locations, providing VIP services at some of the world's busiest and most prestigious airports.

Yes, we provide VIP services for arrival and departure to ensure a consistent and luxurious experience throughout your journey. Whether starting a trip or arriving at your destination, our team is dedicated to making your airport experience as smooth and enjoyable as possible.

The benefits of using our VIP Airport Services are numerous. Clients enjoy expedited check-in, priority security clearance, and access to private lounges. Personal assistance is provided throughout the airport journey, including assistance with luggage and navigating the airport. For those looking for the ultimate convenience and luxury, car services to and from the aircraft are also available in select locations.

Absolutely! Our VIP Airport Services are not limited to international travel. We provide the same level of service and luxury for domestic flights, ensuring a premium experience regardless of your destination.

The cost of VIP Airport Services varies depending on the airport, the specific services required, and the level of personalization. We offer a range of packages to suit different needs and budgets. For detailed pricing information and to find a package that meets your specific travel requirements, please get in touch with us or visit https://gmtravelsolution.com/shop

Family members and guests are welcome to join you in using our VIP Airport Services. We understand the importance of traveling with loved ones or colleagues, and our services can be extended to include additional travelers. Additional charges may apply, and we recommend including all guests in your booking to ensure a seamless experience for everyone.

For arrival services, our agents monitor the actual flight information to be on time to meet you. However, for services on departure, we rely on the information from you directly; if your flight is delayed, just let us know and we'll edit the meeting time at the airport accordingly. In case your flight is canceled, please contact us and you will find all the information in our reply. Our team is committed to supporting and making necessary arrangements to accommodate new travel schedules.

Personalized baggage handling is a critical component of our VIP Airport Services. From the moment you arrive at the airport to when you depart, our team takes care of your luggage. This service is especially beneficial for those with multiple bags or special items, allowing you to navigate the airport quickly.

As part of our comprehensive service, we can arrange ground transportation to meet your needs. We offer different types and classes of vehicles, from standard sedan and minivan to luxury cars. Our goal is to provide a seamless travel experience from start to finish, and arranging comfortable and reliable transportation is vital.

Private jet passengers can also benefit from our VIP Airport Services. We understand the unique needs of private aviation and offer services tailored to provide privacy, convenience, and luxury for those flying on private aircraft.

For all countries, except Egypt please plan in advance to make your booking not later than 3 days before the service. For most airports in Egypt, service booked same day can be fulfilled, however, we still recommend you book not later than a day in advance to let us ensure the best possible service for you.

Yes, our terms and conditions outline a clear cancellation policy. We understand that travel plans can change, and our policy is designed to be fair and flexible. Please refer to our website Refund Policy or contact our customer service team for cancellation fees and timeframes.

Multilingual assistance is a crucial feature of our VIP Airport Services. We offer personal assistants fluent in various languages to ensure effective communication and a comfortable experience. When booking, please specify your preferred language, and we will do our best to accommodate your request.

Your assistant will be easily identifiable, holding a sign with your name. They will meet you at a prearranged location, which will be communicated to you before you arrive at the airport. Our assistants are professional and attentive, ensuring a smooth and personalized welcome.

Pet policies in VIP lounges vary by airport. We recommend checking with us if you plan to travel with a pet. In many cases, pets are welcome in our lounges, but confirming the specific regulations at your departure or arrival airport is essential.

Yes, we provide tailored assistance for travelers with disabilities. Our team is trained to offer support and accommodations to ensure a comfortable and accessible airport experience. When booking, please inform us of any specific needs, and we will make the necessary arrangements.

Our VIP Airport Services will accommodate group travel. We understand the complexities of traveling in groups and offer solutions to make the experience smooth and enjoyable for everyone involved. Don't hesitate to contact us for group bookings to discuss specific requirements and arrangements.

Yes, clients using our VIP Airport Services can access airport duty-free shops. In some locations, we can provide personal shopping assistance to help you navigate the duty-free offerings and maximize your shopping experience. This service allows you to enjoy the convenience of shopping at the airport while receiving expert advice and assistance.

Complimentary Wi-Fi is a standard amenity in our VIP lounges, ensuring you stay connected and productive while waiting for your flight. Our lounges provide a comfortable and conducive environment for work or leisure, with high-speed internet access available to all our guests.

Booking our VIP Airport Services as a gift is a thoughtful and luxurious gesture. You can arrange for a special someone to experience the comfort and convenience of our services by providing their travel details during the booking process. This service is perfect for birthdays, anniversaries, or as a special surprise for a loved one or valued colleague.

We offer a loyalty program for our frequent users, allowing them to collect points and use them as a discount for future orders. This program is our way of showing appreciation to our loyal clients and enhancing their travel experience with every journey.

Our VIP Airport Services provide access to exclusive lounges that offer unparalleled comfort and privacy. These lounges have luxurious amenities, including comfortable seating, premium food and beverages, business facilities, and kids areas at some destinations. Designed for relaxation and productivity, our lounges provide a tranquil oasis away from the hustle and bustle of the airport.

Yes, our VIP Airport Services include assistance with visa on arrival procedures where available. Our experienced staff can guide you through the necessary paperwork and expedite the process, making international travel smoother and less time-consuming. The visa fee is paid extra.

While VIP Airport Services facilitate easier luggage handling, the amount of luggage you can bring is subject to airline regulations. However, upon request, our team can assist with special arrangements for excess or oversized baggage, ensuring a hassle-free experience at the airport.

Yes, we strive to accommodate last-minute requests based on availability for destinations inside Egypt and do our best to provide the same high level of service for unplanned or urgent travel. However, we recommend booking at least 72 hours in advance for airports outside Egypt.

At some destinations on prior request, we offer specialized services for unaccompanied minors, ensuring their safety and comfort throughout their airport journey. Our team provides dedicated assistance, from check-in to boarding, ensuring that young travelers are well cared for and their parents or guardians are informed.

Our services are highly adaptable and can be customized to meet the specific requirements of corporate travelers. Whether facilitating group travel, arranging meeting spaces in the lounge, or coordinating with corporate travel policies, we are equipped to handle various corporate travel needs.